Moulin Roty

Terms & Conditions

We are happy to exchange or refund goods if you are not entirely satisfied. We regret that delivery charges are non refundable.

Please return item with proof of purchase, in perfect condition within 7 days and we will refund or replace the goods. We cannot accept returns of used or incorrectly packaged items. You are responsible for any returned goods until they reach our warehouse. We therefore strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.

In the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace or repair them in accordance with your statutory rights. In such cases, we can refund the costs of postage.

Cancellation Policy
Consumers have certain rights to cancel some items ordered from the website. If you wish to cancel an order, please contact us within 3 working days following the day the item is received by the consumer. .
Cancelled items must be returned, within 14 days of cancellation, at your own expense and in the original packaging, with proof of delivery.    A refund will be processed within 7 days for the items cancelled.
Consumers' cancellation rights do not apply to businesses nor all items.

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